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Return Policy

GENERAL RETURN / REFUND POLICY:

  • We offer returns on any unused item within 30 days of purchase.
  • For US orders we offer free return shipping!
  • Items must be returned in original condition.
  • Must contact us prior to returning your purchase: support@crazydonkeglass.com

Do you charge a restocking fee?

  • No!

How are refunds processed?

  • Refunds are of the cost of the item purchased and not shipping charges.
  • Refunds can be issued in the form of store credit or placed back on your credit card, whichever you prefer.
  • Once you start the return process a return label will be emailed to you. All you have to do is print it off and ship back the item(s).

How long does it take to get a refund?

  • Once we receive the returned item we will issue a refund or credit within 3 business days.
  • If you opted for a refund, your bank may take an additional 3-7 business days to credit your account.

How do I file a refund?

  • Easy! Just contact us either by:
    • Emailing: support@crazydonkeyglass.com 
    • Calling: 1 (260) 222-7375